Terms and Conditions for Man With Van Hollandpark

These Terms and Conditions set out the basis on which Man With Van Hollandpark provides removal, transport, loading, unloading, and related van-based services to business and domestic customers in the UK. By making a booking, accepting a quotation, or allowing our team to commence work, the customer agrees to be bound by these terms. Please read them carefully before confirming any service. These terms are intended to provide clarity on the booking process, payment arrangements, cancellations, liability limits, waste handling, and the legal framework governing the service.

The expression “we”, “us”, and “our” refers to the service provider operating under the name Man With Van Hollandpark. The expressions “you” and “customer” refer to the person or organisation requesting the service, as well as any person acting on their behalf. Unless otherwise agreed in writing, these terms apply to all quotes, bookings, and services supplied within the United Kingdom.

We reserve the right to update or amend these terms from time to time to reflect changes in law, business practices, or operational requirements. The version in force at the time of booking will normally apply to that booking unless a different version has been explicitly accepted in writing. Customers are responsible for reviewing the terms before confirming a reservation.

1. Booking Process

Bookings may be requested through any approved booking channel and are only confirmed once we have accepted the request and, where applicable, received any required deposit or payment authorisation. A quotation is based on the information provided by the customer, including the nature of the goods, collection and delivery addresses, access conditions, time requirements, and any special handling needs. The accuracy of the information supplied is essential because it affects the price, vehicle size, staffing requirements, and scheduling.

When making a booking with Man With Van Hollandpark, the customer must disclose all material details that may affect the performance of the service. This includes, without limitation, the presence of heavy, fragile, valuable, oversized, awkward, hazardous, or unusually shaped items; restrictions on parking or loading; flight of stairs; lift availability; and any requirement for dismantling or reassembly. If the actual job differs materially from the details provided, we may revise the quotation, decline to proceed, or charge additional fees where appropriate.

Booking dates and times are offered subject to availability. Any estimated arrival window is approximate and may be affected by traffic, weather, access constraints, loading delays, or events beyond our reasonable control. We will make reasonable efforts to keep the customer informed of significant delays, but time is not guaranteed unless we have expressly agreed a fixed-time service in writing. The customer should ensure that all necessary permissions, access arrangements, and parking considerations are in place before the scheduled arrival time.

2. Service Scope

Our service may include the transport of household items, office equipment, furniture, parcels, and other lawful goods, as well as loading and unloading assistance where agreed. Unless stated otherwise, we do not provide specialist packing, storage, cleaning, or installation services. Any additional services must be agreed in advance and may be subject to separate charges.

The customer must ensure that all items presented for transport are properly packaged and protected where appropriate. We may refuse to move items that are inadequately packed, likely to cause damage, or unsafe to lift. We also reserve the right to refuse any item that is prohibited by law, dangerous, contaminated, or otherwise unsuitable for transport.

If a job requires extra time, a second vehicle, additional crew, dismantling, reassembly, long carries, stair carries, or waiting time beyond what was quoted, such work may be charged as an extra service. We will normally advise the customer before incurring additional charges where reasonably practicable. By proceeding, the customer accepts responsibility for such charges if the work is necessary to complete the booking as requested.

Customers are responsible for ensuring that the items being moved are ready at the agreed time and that all relevant access routes are available. Delays caused by the customer, including late readiness, missing keys, inaccurate address information, or failed access arrangements, may result in waiting charges, rescheduling fees, or cancellation costs. We will use reasonable efforts to minimise disruption, but we are not liable for losses caused by customer delay.

3. Payments

Unless otherwise agreed in writing, payment is due in full on completion of the service or in accordance with the payment schedule specified in the quotation. We may request a deposit, pre-authorisation, or full advance payment for certain bookings, especially where the service is scheduled at short notice, involves a larger team, or requires significant preparation. Deposits are generally non-refundable except where we cancel the booking or agree otherwise in writing.

All charges will be communicated in advance as clearly as possible, but the final amount may vary if the scope of work changes. Standard charges may include vehicle hire, labour time, congestion or parking-related costs where applicable, waiting time, additional stops, and any supplementary handling. Any estimate is based on the stated assumptions and does not include work that was not reasonably foreseeable at the time of quoting.

Late payment may result in interest, reasonable administrative charges, and recovery action where permitted by law. If a payment is disputed, the customer must notify us promptly and provide relevant details. Disputes do not entitle the customer to withhold payment for undisputed elements of the invoice. Where a payment card or other electronic payment method is declined, we may suspend further work until the balance is settled.

4. Cancellations and Amendments

Cancellation requests must be made as soon as possible. The amount payable on cancellation depends on how much notice is provided, whether labour or vehicle resources have already been allocated, and whether preparatory costs have been incurred. Where a customer cancels after the booking has been confirmed, cancellation fees may apply to cover administrative time, scheduling losses, and any unrecoverable costs.

If the customer wishes to reschedule, we will try to accommodate the new date subject to availability. However, rescheduling is not guaranteed and may be treated as a cancellation followed by a new booking if the original slot cannot reasonably be reallocated. Any deposit paid may be transferred to a new date at our discretion, but this does not create an automatic right to defer the service.

We may cancel or postpone a booking where performance becomes impractical, unsafe, unlawful, or impossible due to events outside our control, including severe weather, vehicle breakdown, staff illness, road closures, acts of public authority, or other force majeure events. In such cases, we will aim to offer an alternative date or refund any amounts paid for services not provided, subject to lawful deductions for work already completed.

5. Customer Responsibilities

The customer must ensure that all items are owned by them or that they have full authority to arrange their removal or transport. They must also make sure that no item being moved is subject to restrictions, seizure, or legal limitation. By booking Man With Van Hollandpark, the customer confirms that they have the right to instruct us in relation to the goods and locations involved.

The customer is responsible for securing pets, children, and vulnerable persons during the service. They must also ensure that the premises are safe for our team to enter and work in, including adequate lighting, clear access, and the absence of hidden dangers. If the working environment is unsafe, we may pause or stop the service until the issue is resolved. Any delay or additional cost arising from unsafe conditions may be charged to the customer.

Where keys, codes, permits, parking authorisations, or site-specific access requirements are needed, the customer must provide them in good time. Failure to do so may lead to waiting time, additional fees, or inability to complete the booking. The customer should also remove or secure any loose fixtures, contents, or fragile items that could shift during transit unless our quotation expressly includes packing or securing such items.

6. Liability and Insurance

We take reasonable care in handling goods and property, but our liability is limited to losses or damage caused by our proven negligence, breach of contract, or failure to use reasonable skill and care. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under UK law.

Where loss or damage occurs, the customer must notify us as soon as reasonably possible and in any event within a reasonable time after completion of the service, providing sufficient detail to allow investigation. We may require evidence such as photographs, proof of value, receipts, or an itemised list. We are not responsible for pre-existing damage, wear and tear, hidden defects, or damage caused by inadequate packing, faulty installation, or the inherent nature of the item.

Unless otherwise agreed in writing, we are not liable for indirect or consequential losses such as loss of profit, loss of business, loss of opportunity, emotional distress, or any similar losses arising from delay, postponement, cancellation, or damage. Our total liability for any one booking will be limited to the amount paid or payable for the service in question, except where a higher level of liability has been expressly agreed in writing or required by law.

7. Waste, Disposal, and Regulatory Compliance

If the service includes removal of unwanted items, the customer must clearly identify what is to be taken away and confirm whether the items are for disposal, recycling, donation, or lawful transfer. We will not remove waste that is hazardous, contaminated, illegally dumped, or otherwise prohibited. The customer must not place items for disposal with us unless they are legally permitted to do so and the contents are accurately described.

We operate in accordance with applicable UK waste and environmental regulations. Waste must be handled, transported, and disposed of lawfully, and the customer acknowledges that certain materials require special treatment or may not be accepted at all. This includes, for example, asbestos, chemicals, solvents, oils, paint, gas canisters, medical waste, batteries, refrigerants, and any other controlled or hazardous substances. If such items are discovered during the booking, we may refuse them and charge for the time already spent.

Where waste transfer documentation, duty of care records, or other legal paperwork is required, the customer must cooperate fully and provide accurate information. If we act as the waste carrier or arrange disposal on the customer’s behalf, the customer remains responsible for ensuring that the waste description is truthful and complete. Any unlawful or misleading disposal instruction may result in the booking being terminated and may be reported to the relevant authority where required by law.

8. Prohibited Items and Refused Work

We may refuse to transport any item that is illegal, dangerous, unhygienic, unstable, or likely to cause harm to persons, property, or other goods. This includes items that are not appropriately secured, items with offensive odour or contamination, and goods that could leak, ignite, or react during transit. We also reserve the right to refuse work if we believe it would expose our team or the public to unnecessary risk.

If we refuse an item or stop work for safety or legal reasons, the customer remains responsible for payment for services already completed and any reasonable costs incurred. A refusal does not constitute a breach of contract where it is based on safety, legal compliance, or the customer’s failure to disclose essential information. We may also terminate the booking immediately if the customer or anyone acting on their behalf behaves abusively, threatens staff, or interferes with the service.

The customer must not ask us to carry out actions that would breach traffic law, parking rules, environmental law, or any other applicable legal requirement. We may decline to proceed if lawful performance is not possible. Our team’s decisions regarding safety and compliance are final during the booking, subject to any later review through our complaints process or applicable legal rights.

If any part of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. A failure by us to enforce any term on one occasion does not waive our right to enforce it later. No third party has any right to enforce these terms unless expressly stated otherwise in writing.

9. Governing Law

These Terms and Conditions, and any non-contractual obligations arising out of or in connection with them, are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over any dispute, claim, or matter arising from or relating to the service, unless mandatory consumer law provides otherwise. If the customer is resident in Scotland or Northern Ireland, any compulsory rights available under local consumer legislation remain unaffected where applicable.

Man With Van Hollandpark operates on the basis of clear communication, lawful conduct, and reasonable care. By confirming a booking, the customer acknowledges that they have read, understood, and agreed to these terms. These conditions are designed to support a fair and efficient service while protecting the rights and responsibilities of both parties.