Terms and Conditions

Man with Van Holland Park Terms and Conditions

These Terms and Conditions set out the basis on which Man with Van Holland Park provides removal, transport and related services. By booking our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.

1. Definitions

In these Terms and Conditions, unless the context requires otherwise:

Client means the person or organisation requesting and paying for the services.

Company means Man with Van Holland Park, the provider of the services.

Services means any removal, man and van, packing, loading, unloading, delivery, or transport services carried out by the Company.

Goods means the items, belongings, furniture, equipment or other property which the Company is asked to move, handle, store, or transport.

Service Area means the locations in which the Company agrees to operate, including Holland Park and surrounding areas, together with regional and national destinations as agreed at the time of booking.

2. Scope of Services

The Company provides man and van and removal services for domestic and commercial clients. This may include collection, transport, delivery, loading, unloading, and, where agreed, packing or unpacking of Goods.

The Company is not responsible for tasks or services that have not been explicitly agreed in writing as part of the booking, including but not limited to disconnection or reconnection of appliances, dismantling or reassembly of specialist items, or any work requiring specialist tools or trade qualifications.

The Company reserves the right to refuse to move any Goods that are unsafe, illegal, improperly packaged, excessively heavy, or otherwise unsuitable for transport.

3. Booking Process

All services must be booked in advance. Bookings can be made by the Client providing full details of the required service, including collection and delivery addresses, access information, dates, times, and an accurate description and estimated volume of the Goods.

The Company may provide a quotation based on the information supplied. Quotations are given in good faith and are subject to change if the actual work differs from the information provided at the time of booking, including changes to the size or nature of the move, access conditions, or time required.

A booking is only confirmed when the Company has accepted the booking and, where requested, received any required deposit or prepayment. The Company reserves the right to decline any booking without providing a reason.

The Client is responsible for ensuring that all information provided is complete and accurate. Any changes to the booking details must be communicated to the Company as soon as possible and may result in an adjustment to the price or schedule.

4. Pricing and Quotations

Prices may be based on hourly rates, fixed quotations, or a combination of both, as communicated to the Client at the time of booking. The method of charging will be confirmed before the booking is accepted.

Quotations are normally provided free of charge and are valid for a limited period as stated at the time of issuing the quotation. If no period is stated, quotations are valid for 30 days from the date of issue, subject to availability of vehicles and personnel.

Quotations are based on normal access conditions at both collection and delivery addresses, reasonable walking distances from vehicles to property entrances, availability of lifts where applicable, and no unexpected restrictions such as parking suspensions, road closures, or additional flights of stairs.

The Company may apply additional charges where extra time, labour, or equipment is required due to inaccurate or incomplete information provided by the Client, delays outside the Company’s control, or unforeseen access issues.

5. Payments

Payment terms will be confirmed at the time of booking. The Company may require full or partial payment in advance, or may agree to accept payment on completion of the service.

Accepted methods of payment will be advised by the Company. The Client must ensure that cleared funds are available in accordance with the agreed payment terms.

Where services are charged on an hourly basis, the charging period starts when the vehicle and crew arrive at the collection address or at the agreed start time, whichever is earlier, and ends when the work is completed at the final delivery address. Minimum charges and part-hour rounding may apply as explained at the time of booking.

If payment is not made when due, the Company reserves the right to suspend or cancel services, charge interest on late payments, and recover any reasonable costs incurred in chasing or recovering overdue amounts.

6. Client Responsibilities

The Client is responsible for:

Ensuring that adequate and lawful parking is available at both collection and delivery addresses, including arranging any required permits or dispensations in advance.

Ensuring that Goods are properly packed, secured, and labelled, unless packing services have been explicitly included in the booking.

Removing and safely storing any personal documents, cash, jewellery, watches, precious metals, securities, or items of high value before the service begins, unless the Company has agreed in writing to handle such items.

Being present or represented by an authorised person at the collection and delivery addresses to direct the Company and to check and sign any relevant paperwork.

Ensuring that the property is safe for the Company’s personnel to work in, including clear access routes, safe stairways, and compliance with health and safety requirements.

7. Cancellations and Amendments

If the Client needs to cancel or amend a booking, the Client must notify the Company as soon as possible.

The Company may apply a cancellation or amendment charge, depending on the notice period given:

If more than 7 days’ notice is given, the Company will normally refund any deposit paid, less any non-recoverable costs already incurred.

If between 48 hours and 7 days’ notice is given, the Company may retain part or all of any deposit to cover lost booking time and administrative costs.

If less than 48 hours’ notice is given, or if the Client fails to provide access or is not present at the agreed time, the Company may charge up to 100 percent of the agreed fee.

The Company reserves the right to cancel or reschedule a booking due to events beyond its reasonable control, including but not limited to sickness, vehicle breakdown, extreme weather, or safety concerns. In such cases, the Company will seek to offer an alternative date or time or provide a refund of any payments for services not provided, but will not be liable for consequential losses.

8. Access, Parking and Delays

The Client must provide clear information about parking arrangements and access conditions at both collection and delivery addresses.

Any parking charges, fines, or penalties incurred due to inadequate arrangements or instructions by the Client may be added to the Client’s bill.

The Company is not liable for delays caused by traffic conditions, road closures, weather, public events, or other factors outside its reasonable control. Time estimates are given in good faith but are not guaranteed.

If delays occur due to factors within the Client’s control, such as waiting for keys, incomplete packing, or restricted access, additional time may be charged in accordance with the agreed hourly rate or additional labour charges.

9. Prohibited and Restricted Items

The Company does not transport certain items, including but not limited to:

Hazardous materials, flammable liquids, explosives, gas cylinders, fuel, chemicals, or toxic substances.

Illegal goods or items whose possession or transport is prohibited by law.

Live animals, plants requiring special conditions, or perishable food items.

Any other items which, in the Company’s reasonable opinion, present a risk to health, safety, property, or the environment.

If such items are discovered during the service, the Company may refuse to move them and may, at its discretion, terminate the service without refund.

10. Waste and Disposal Regulations

The Company operates in accordance with relevant waste management and environmental regulations. The Company is not a general waste disposal service and will only remove items for disposal if this has been explicitly agreed as part of the booking.

Where the Company agrees to remove items for disposal, the Client confirms that they have full authority to dispose of those items and that the items do not include hazardous or prohibited materials.

The Company will not collect or transport household refuse, construction rubble, hazardous waste, or regulated materials unless properly declared in advance and specifically agreed.

The Client is responsible for any fines, charges, or penalties arising from the inclusion of prohibited or undeclared waste in items handed to the Company for transport or disposal.

11. Liability for Loss or Damage

The Company will exercise reasonable care and skill in providing the services. However, the Company’s liability for loss or damage to Goods is subject to the limitations in these Terms and Conditions.

The Company is not liable for loss or damage arising from:

Goods that are packed, boxed, or wrapped by the Client or by third parties, unless obvious damage is visible to external packaging at the time of collection.

Fragile or delicate items not adequately protected or labelled, including glass, china, artwork, or electronics.

Normal wear and tear, minor scratches, or scuffs arising from normal handling and transport.

Pre-existing defects, weaknesses, or instability in furniture, fixtures, or Goods.

Loss of or damage to valuables, money, jewellery, watches, documents, data, or items of sentimental or exceptional value, whether or not the Company has been informed of their presence, unless the Company has specifically agreed in writing to accept liability for such items.

The Company’s total liability for loss of or damage to Goods, whether arising in contract, tort, or otherwise, shall not exceed the lower of the cost of repair or replacement of the affected items, and may be capped at a stated maximum amount per job as advised at the time of booking.

The Company shall not be liable for any indirect or consequential loss, including loss of income, loss of business, or loss of opportunity.

12. Claims and Complaints

Any apparent loss or damage to Goods or property must be reported to the Company as soon as reasonably possible and, in any event, within 48 hours of completion of the service.

The Client must provide reasonable evidence of the loss or damage, including photographs, descriptions, and, where requested, proof of value or purchase.

The Company will investigate any complaint and may, at its discretion, offer repair, replacement, or compensation, subject to the limitations set out in these Terms and Conditions.

Failure to notify the Company within the specified time may affect the Company’s ability to investigate the issue and may result in any claim being rejected.

13. Insurance

The Company maintains appropriate insurance for its operations in line with industry standards. This may include public liability and goods in transit cover, subject to the policy terms, conditions, and exclusions.

The Client is encouraged to arrange their own additional insurance cover for high-value or particularly fragile items, or if the standard liability limits do not meet their needs.

14. Force Majeure

The Company shall not be in breach of these Terms and Conditions nor liable for delay in performing, or failure to perform, any of its obligations where such delay or failure results from events, circumstances, or causes beyond its reasonable control. This includes, without limitation, extreme weather, natural disasters, accidents, traffic incidents, strikes, civil unrest, or public emergencies.

15. Privacy and Data Protection

The Company collects and uses personal information provided by the Client for the purpose of arranging and delivering the services, managing bookings, processing payments, and handling enquiries or complaints.

The Company will take reasonable steps to keep personal information secure and will not sell or disclose personal information to unrelated third parties except where required to provide the services, comply with legal obligations, or with the Client’s consent.

16. Amendments to Terms and Conditions

The Company may amend these Terms and Conditions from time to time to reflect changes in the law, industry practice, or the Company’s services. The version in force at the time of the Client’s booking will apply to that booking.

Updated terms may be made available on request. It is the Client’s responsibility to review the applicable terms when making a booking.

17. Severability

If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court or competent authority, that provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.

18. Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with any services provided by the Company, shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

By confirming a booking with Man with Van Holland Park, the Client acknowledges that they have read, understood, and agree to be bound by these Terms and Conditions.